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RecruitmentandtraininginsmallfirmsAbstractThehospitalityandtourismindustriesaretwoofthefastestgrowingandmostdynamicsectorsoftheUKeconomy.Bothindustriesarehighlylabourintensiveand,becauseofthis,theeffectivemanagementofhumanresourcesiscriticaltotheirsuccess.Adefiningcharacteristicoftheseindustriesisthehighincidenceofsmallfirms.Theissueoftraininginthesmallbusinesssectoringeneralhasbeenneglectedbyacademicsandmanagementspecialistsandthisisalsothecasespecificallyintourismandhospitality.Thisarticlegoessomewaytoaddressthisgapinknowledgeandexaminestherecruitmentandtrainingpracticesofsmalltourismandhospitalityfirms.Theissuesexaminedincludesourcesofrecruitment,theextenttowhichsmalltourismandhospitalityfirmshadtrainingplansandtrainingbudgets,participation,andevaluationoftraining.Keyword(s):Recruitment;Training;Smallfirms;Hospitality;Tourism.BackgroundSmallfirmsandtrainingAlthoughdefinitionsofsmallfirmshavebeenextensivelydebated,thereisnodisagreementthatthemostcommonlyfoundtourismorhospitalityenterpriseissmall(Thomas,1998).Todate,verylittleresearchhasbeenconductedintheseorganisations.ThisisnosurpriseandasMatlayargues:TheissueoftraininginthesmallbusinesssectoroftheBritisheconomyhaslargelybeenneglectedbyacademicresearchersandhumanresourceplanning,developmentandmanagementspecialistswho,untilrecently,werecontenttosuggestsolutionswhichweremorerelevanttothebusinessesstrategiesoflargerfirms(Matlay,1996,p.648).ThisissupportedbyJohnsonandGubbins(1992,pp.28-9)whosuggestthat:relativelylittleisknownabouttheextent,natureanddeterminantsoftraininginsmallandmedium-sizedbusinesses,eitheronanationaloronalocalbasis.Itisarguedthatwiththegrowthoftourismandhospitalityandtheimportanceofhumanresourceswithinthemthisneglectshouldnotcontinue.Researchconductedinhospitalityandtourismfirmsofallsizeshasdiscoveredthatinformalityandarelativelyunsophisticatedmanagementstylecharacterisetheapproachtakentowardsrecruitmentandtraining(Goldsmithetal.,1997;Price,1994;Lucas,1995;Baum,1995).Researchonrecrui
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