公司运维服务质量管理制度公司运维服务质量管理制度公司运维服务质量管理制度运维服务质量管理制度编号编制审核批准密级版本发布日期2016年9月第PAGE\*Arabic\*MERGEFORMAT24页共NUMPAGES\*Arabic\*MERGEFORMAT24页变更履历序号版本更改处·更改内容更改人/日期审核人/日期批准人/日期1V1。0新建2V1.0补充质量审计相关内容3目录TOC\o"1-2”\h\z\uHYPERLINK\l”_Toc467071777"1文档介绍PAGEREF_Toc467071777\h5HYPERLINK\l"_Toc467071778"1.1文档简介PAGEREF_Toc467071778\h5HYPERLINK\l”_Toc467071779”1.2内容提要PAGEREF_Toc467071779\h5HYPERLINK\l"_Toc467071780"1.3引用文件PAGEREF_Toc467071780\h5HYPERLINK\l”_Toc467071781"2概述PAGEREF_Toc467071781\h6HYPERLINK\l"_Toc467071782"2.1制定依据PAGEREF_Toc467071782\h6HYPERLINK\l"_Toc467071783”2.2制定目的PAGEREF_Toc467071783\h6HYPERLINK\l”_Toc467071784"2.3适用范围PAGEREF_Toc467071784\h6HYPERLINK\l"_Toc467071785”3公司质量管理流程示意图PAGEREF_Toc467071785\h7HYPERLINK\l”_Toc467071786”4人员与责任PAGEREF_Toc467071786\h8HYPERLINK\l"_Toc467071791"4.1管理者代表PAGEREF_Toc467071791\h8HYPERLINK\l”_Toc467071792”4。2部门级别人员与职责PAGEREF_Toc467071792\h8HYPERLINK\l"_Toc467071793"4。2.1质量部PAGEREF_Toc467071793\h8HYPERLINK\l"_Toc467071794"4。2.2项目管理部PAGEREF_Toc467071794\h9HYPERLINK\l"_Toc467071795"4。2。3运行维护部PAGEREF_Toc467071795\h10HYPERLINK\l”_Toc467071796"4。3项目级质量负责人PAGEREF_Toc467071796\h11HYPERLINK\l”_Toc467071797”4。4人员职责流程示意图PAGEREF_Toc467071797\h11HYPERLINK\l"_Toc467071798"5质量规划PAGEREF_Toc467071798\h12HYPERLINK\l"_Toc467071799"5。1组织级质量规划PAGEREF_Toc467071799\h12HYPERLINK\l”_Toc467071800"5。2项目级质量规划PAGEREF_Toc467071800\h12HYPERLINK\l”_Toc467071801"6质量保证PAGEREF_Toc467071801\h13HYPERLINK\l"_Toc467071803”6.1流程文件PAGEREF_Toc467071803\h13HYPERLINK\l”_Toc467071804”6.2项目级质量保证PAGEREF_Toc467071804\h13HYPERLINK\l”_Toc467071805"6。3公司级质量保证PAGEREF_Toc467071805\h13HYPERLINK\l"_Toc467071806"6.4运维服务实施人质量保证PAGEREF_Toc467071806\h14HYPERLINK\l”_Toc467071807”7质量控制PAGEREF_Toc467071807\h14HYPERLINK\l"_Toc4670718