基于电子商务的快递业务运作流程优化研究摘要通过文献研究和社会调研明确当前我国基于电子商务的快递企业的发展状况，归纳快递企业业务流程现存问题。针对问题，协同考虑电子商务企业、快递企业、终端客户的共同利益，本文提出电商下快递业务流程优化方案，最大程度地发挥电子商务平台信息搜集的作用，快递公司早期介入电子商务，搭建完善的快递需求信息系统网络并与电子商务网站和终端客户有效衔接，使信息沟通顺畅有效，形成一体化的快递服务，满足终端客户个性化快递需求。对优化策略定量化、具体化，将一次指数平滑法编入系统程序，预测系统根据历史相关数据和外界环境变化，预测业务量高峰，决定是否启动旺季应急预案，避免旺季快递爆仓现象，形成基于电子商务的新型快递业务流程，最后通过经济效益、社会效益两方面分析新型快递业务流程的的预期效果。关键词：快递；电子商务；流程优化；配送；信息ResearchonOptimizationofExpressBusinessOperationProcessBasedonElectronicCommerceAbstractThroughtheliteraturereviewandsocialinvestigation,thisarticledefinesthedevelopmentsituationofexpressbusinessprocessbasedonE-commerceinChina,andconcludesexistingproblemsinexpressbusinessprocesscurrently.Inordertosolvetheproblemsandmeettheendcustomers’personalizedexpressdemand,consideringcommoninterestsofE-commerceenterprises,expressenterprises,andendcustomerscollaboratively,thisarticleputsforwardtheoptimizingschemeofexpressbusinessprocess,maximizesE-commerceplatform’sabilityofinformationcollectionwiththeearlyinterventionofexpress,setsupExpressDemandInformationSystemNetworkthatconnectsE-commercesitesandendcustomerseffectivelyandmakesinformationcommunicationeffectiveandsmooth,andformstheintegrationofexpressservice.Thisarticlequantifiesandspecifiestheoptimizingstrategies,andwritesthe1stexponentialsmoothingintosystemprogramtopredictpeakbusinessaccordingtothehistoricaldataandenvironmentchangesoutsidebypredictionsystem,todecidewhethertostartemergencyplanstoavoidexpresswarehousedetonationphenomenon,toformnewexpressbusinessprocessbasedonE-commerce.Finally,thispaperanalyzestheapplicationeffectofthenewexpressbusinessprocessfromaspectsofeconomicbenefitandsocialbenefit.Keywords:express;E-commerce;processoperation;distribution;information目录TOC\o"1-3"\h\z\uHYPERLINK\l"_Toc327263134"一、绪论PAGEREF_Toc327263134\h1HYPERLINK\l"_Toc327263135"（一）研究背景及意义PAGEREF_Toc327263135\h1HYPERLINK\l"_Toc327263138"（二）主要内容PAGEREF_Toc327263138\h2HYPERLINK\l"_Toc327263139"（三）研