Qualitycontrolreferstotheprocess,mostoftenimplementedinmanufacturing,ofmonitoringthequalityoffinishedproductsthroughstatisticalmeasuresandanoverallcorporatecommitmenttoproducingdefect-freeproducts.Qualitycontrolprinciplescanalsobeutilizedinserviceindustries.Theterm"qualitycontrol"cameintocommonuseinthe1950sthankstoW.EdwardDeming,whose"FourteenPoints"havebecomethebibleforqualitycontrolproponents.Withthepost-warworldreturningtonormalmanufacturingpatterns,DemingpreachedthatinspectingproductsforqualityaftertheyweremanufacturedwasHYPERLINK"http://www.answers.com/topic/unacceptable"\t"_top"unacceptable.Instead,heproposedaprocessknownas"statisticalqualitycontrol"thatwouldusecloselymonitoredperformancemeasurestogaugequalityasaproductwasbeingmanufactured.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses,whichwouldinturnimprovequalitycontrol.Introducingsuchstatisticalcontrolscouldbeexpensive,butDemingarguedthatinstitutingqualitymeasuresultimatelysavedcompaniesmoney.AnotherimportantHYPERLINK"http://www.answers.com/topic/tenet"\t"_top"tenetofDeming'sbeliefswasthatuppermanagementwaslargelytoblameforqualityfailures.Hefirmlybelievedthat,giventherighttoolsandworkingenvironment,workerswouldHYPERLINK"http://www.answers.com/topic/strive"\t"_top"strivetocreatethehighestqualityproductspossible.InDeming'sownwords,"thebasiccauseofsicknessinAmericanindustryandresultingunemploymentisfailureoftopmanagementtomanage."Hebelievedthatstrongleadershipledtoaninspiredworkforcethatdidnotfearmanagementanddidnotfeartakingchanceswhenseekingwaystoimprovequality.IfstrongleadershipistheHYPERLINK"http://www.answers.com/topic/buzzword"\t"_top"buzzwordformanagersinaqualityenvironment,thenHYPERLINK"http://www.answers.com/topic/empowerment-1"\t"_top"empowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarethekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkpr