******（广州）有限公司文件编号质量管理手册文件版本2016-A-0制定部门文控中心编制----审核受文部门所有部门******文件著作权及营业秘密内容属于本公司所有，非经公司准许，不得翻印或外发******/NUMPAGES40目录目录.............................................................................Ⅰ引言.............................................................................Ⅰ前言.............................................................................II0.1总则..........................................................................II0.2质量管理原则.................................................................II0.3过程方法......................................................................III0.4与其他管理体系标准的关系.......................................................V质量管理体系要求......................................................11范围.......................................................................12规范性引用文件.....................................................................13术语和定义..........................................................................14公司环境...........................................................................14.1理解公司及其环境..........................................................14.2理解相关方的需求和期望..........................................................14.3确定质量管理体系的范围...............................................14.4质量管理体系及其过程..........................................25领导作用........................................................................25.1领导作用和承诺...........................................................25.1.1总则.....................................................................25.1.2以顾客为关注焦点......................................25.2方针....................................................................35.2.1制定质量方针........................................................35.2.2沟通质量方针......................................................35.3公司的岗位、职责和权限..............................................36策划...........................................................................36.1应对风险和机遇的措施...................