PAGE\*MERGEFORMAT4中国石油大学胜利学院本科毕业设计（论文）本科生毕业设计（论文）题目：临床护士如何避免护患纠纷学生姓名：张丽学号：201213011216院系：医学系专业年级：2012级护理学2班指导教师：王秀庭2016年4月25日摘要近年来医患纠纷的增多，其中与护理纠纷有关的护患纠纷也呈上升的趋势，给护理人员造成沉重的心理负担，因此探讨护理工作中与护理相关的护患纠纷产生的原因及防范措施尤为重要。本文首先对护患纠纷做了简单的概述，然后采用回顾性统计学方法对某院20例护患纠纷方面的投诉原因进行分析，通过对现有的护患纠纷的分析可以得出发生护患纠纷的原因：护理人员服务态度差、护理职业综合素质水平不高、护理人员责任心不强、患者自身的因素、社会医疗系的影响及护理文件记录欠缺等。本文毕业设计提出相应的防范措施：提高护理工作者自身素质；HYPERLINK\l_Toc4782强化法制观念及法制教育；HYPERLINK\l_Toc18676提升职业道德，增强服务意识；强化护士责任意识,杜绝差错事故；加强护患沟通，建立良好护患关系；HYPERLINK\l_Toc10155提高医院管理水平；培养慎独精神。关键词：护理工作；护患纠纷；对策ABSTRACTInrecentyears,theincreasingofthemedicaldisputes,includingnursingdisputesrelateddisputesalsoshowsascendanttrend,nursesandpatientstonursingstaffaheavypsychologicalburden,thustoexplorethenursingworkrelatedtonursingdisputesthecauseofnursesandpatientsandprotectionmeasuresareparticularlyimportant.Thispaperfirstlymadeabriefoverviewofnursedispute,andthenaretrospectivestatisticalmethods20casesofdisputesofnursesandpatientstoahospitalcomplaintsreasonswereanalyzed,andthroughtheanalysisoftheexistingdisputeofnursesandpatientscangetoccurrencedisputereason:nursecarepersonnel,poorserviceattitudeofnursingprofessionoverallqualitylevelisnothigh,thenursessenseofresponsibilityisnotstrong,thepatient'sownfactors,theinfluenceofthesocietyofclinical,nursingdocuments.Graduationdesigninthispaperputforwardthecorrespondingprecautionarymeasures:toimprovenursingworkerstheirownquality,strengthenlegalawarenessandlegaleducation,improvetheprofessionalethics,strengthentheserviceconsciousness,strengthennursesresponsibilityconsciousness,eliminateerrorsaccident,strengthentheprotectionofcommunication,establishagoodrelationshipbetweennursesandpatients,improvethelevelofhospitalmanagement,cultivateself-supervisionspirit.Keywords：Nursesthework;Disputeofnursesandpatients；countermeasures目录TOC\o"1-3"\h\uHYPERLINK\l_Toc18625第一章引言PAGEREF_Toc186251HYPERLINK\l_Toc21877第二章护患纠纷的概述PAGEREF_Toc218772HYPERLINK