酒店管理职能HumanResourcesDirector——集团连锁酒店管理公司HumanResourcesDirectorJobSummary:岗位概述：ToensurethesmoothandefficientrunningofHuman保证人力资源部顺利有效运作，全面负责酒店的人力资源功ResourcesDepartment.Responsibleforthetotal能；建立及保持良好的员工关系和士气，以提高员工服务标HumanResourcesfunctionofthehotel.Toestablish准达到集团客人满意目标及完成酒店的商业战略计划。创造andmaintainexcellentassociaterelationsandmorale良好的企业文化，达到集团宗旨要求。toachieveahighstandardofassociateperformanceinlinewithStarwood’sguestsatisfactionobjectives,aswellasthehotel’sbusinessandstrategicplans.Createandmaintainahotelculturethatprovidestheenvironmentrequiredtomeetthevisions.Duties&Responsibilities:职责义务：1.Establishandimplementannualobjectivesforthe1.建立及完成人力资源部年度目标计划。HumanResourcesDepartment.2.Establish,maintainandensureadherencetoall2.建立、保持及保证执行所有人力资源部政策及执行程序。personnel-relatedpoliciesandprocedures.3.Respondincourteous,professionalandrapid3.以礼貌、专业、迅速有效的态度解决客人及员工困难。mannerinordertoresolveallguestandassociatedifficulties.4.有逻辑思考原则，理智及现实的解决问题，以完成及指1叶予舜二〇二〇年四月二十日星期一4.Applyprinciplesoflogicalthinkingtoawiderange导多样化复杂化的任务。ofintellectualandpracticalproblemsinordertoperformanddirectmanyvariedandcomplex5.解决员工及客人投诉。tasks.6.全面管理酒店外籍及外地员工招聘及聘用计划。5.Resolveassociateandguestcomplaints.6.Develop,directandoverseeoverallhotel7.支持及鼓励酒店有关聘用、员工关系、管理及纪律等行recruitmentandhiringactivitiesstrategiesforall为的原则。ExpatandNationalExpatpositions.7.Supportandupholdhotelphilosophyconcerning8.促进沟通，用适度的态度解决积怨，纠正问题。hiring,associaterelations,supervisionanddisciplinaryaction.8.Directlyfacilitate,inconjunctionwithhotel9.协助招聘及面试行政委员会成员候选人。managers,openassociatecommunicationsto10.进行本地员工工资及福利调查，提出员工福利计划。discerngrievancesandtorespondtothosegrievancesinallappropriatemanners,including11.创造酒店良好的沟通途径，促进客人、员工及社团的专redressingthosemeritingcorrection.业化沟通。9.Assistinrecruitmentandinterviewingofcandidatesforallexecutivepositions.12.指导、协调、影响员工以保持酒店服务标准。10.Conductsalary/benefitsurveysofthelocalmarketandrecommendenhancementsofthehotel’s13.保证工作区域及员工区域的安全及卫生