上海办公楼物业服务规范（完整版）资料(可以直接使用，可编辑优秀版资料，欢迎下载）上海办公楼物业管理服务规范OfficeBuildingPropertyManagementServiceCriterion目次前言.......................................................III1范围....................................................12规范性引用文件..........................................13术语和定义...............................................13.1办公楼officebuilding...............................13.2物业管理propertymanagement........................13.3顾客customer..........................................13.4突发公共事precipitatingevent.........................14基本要求................................................24.1资质要求..............................................24.2管理机构与人力资源配置要求.............................24.3管理服务要求..........................................24.4基础管理服务...........................................25顾客服务................................................35.1接待服务...............................................35.2信报服务..............................................35.3通讯设施安装服务......................................35.4维修资金管理服务.......................................35.5装修管理服务..........................................35.6投诉处理..............................................35.7延伸管理服务..........................................36房屋、设施设备运行与维护服务............................46.1房屋维护管理..........................................46.2设备设施运行与维护服务................................46.3设施设备日常维修服务..................................96.4标识管理..............................................97秩序维护与安全服务......................................107.1公共秩序维护..........................................107.2安全管理..............................................108环境保洁服务............................................118.1材质清洁要求..........................................118.2部位清洁要求..........................................119绿化摆放与养护服务......................................129.1绿化摆放..............................................139.2绿化养护..............................................1310仓储与搬运.......