摘要随着现代社会的高速发展，人们选择工作的机会日益增多，员工流失率高的问题也日渐凸显，尤其是销售类型的岗位，如何将员工流失率控制在合理范围内成为企业亟待解决的问题。本文通过科学的理论分析，运用文献资料法、实地调研法和数据分析等研究方法，对公司客服人员的岗位职责、年龄分布与学历分布情况以及客服流失状况进行分析，从公司内部角度与员工自身角度剖析客服人员流失的原因，针对公司内部因素中薪酬制度、选拔制度、中层管理者与工作强度方面存在的问题，员工自身因素中工作压力与职业生涯规划方面存在的问题，探讨客服人员流失给企业造成的影响，结合人力资源管理理论逐一提出了改进意见和应对策略，包括通过建立有竞争力的薪酬制度、建立健全的客服招聘制度、减轻员工的工作压力、完善员工职业生涯规划与关注中层管理者的职业素能培养等对策，解决客服人员流失的问题，提高客服人员对公司满意度和忠诚度，为拓见科技有限公司长期战略目标的实现提供人力资源的保证。希望通过本文的分析研究，能够帮助拓见科技有限公司提高客服员工的满意度，降低客服人员的流失率，提高企业竞争力，并对同类通信行业企业发展具有现实的参考意义。关键词：客服人员员工流失流失原因解决对策AbstractWiththerapiddevelopmentofmodernsociety,peoplehavemoreandmoreopportunitiestochoosejobs,andtheproblemofhighemployeeturnoverrateisalsoincreasinglyhighlighted.Especiallyforsales-typepositions,howtocontroltheemployeeturnoverratewithinareasonablerangehasbecomeanurgentproblemforenterprisestosolve.Thispaperanalyzesthejobresponsibilities,agedistributionandacademicdistributionofthecompany'scustomerservicestaffandthesituationofcustomerservicelossthroughscientifictheoreticalanalysis,usingliteraturedatamethod,fieldresearchmethodanddataanalysisandotherresearchmethods.Fromtheperspectiveofthereasonsforthelossofcustomerservicepersonnel,aimingattheproblemsinthecompany'sinternalfactorssuchasthesalarysystem,selectionsystem,middlemanagersandworkintensity,andtheworkpressureandcareerplanningproblemsintheemployees'ownfactors,discussthelossofcustomerservicepersonneltoTheimpactcausedbythecompany,combinedwithhumanresourcemanagementtheory,proposedimprovementsuggestionsandresponsestrategiesonebyone,includingbyestablishingacompetitivesalarysystem,establishingasoundcustomerservicerecruitmentsystem,reducingemployeeworkpressure,improvingemployeecareerplanningandfocusingonthemiddleManagers'professionalcompetencetrainingandothercountermeasuressolvetheproblemofthelossofcustomerservicepersonnel,improvecustomerservicestaff'ssatisfactionandloyaltytothecompany,andprovidehumanresourcesguaranteefortherealizationofthelong-termstrategicgoalsofTuojianTechnologyCo.,Ltd.Itishopedthattheanalysisandr